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American Cycling & Fitness Trek Bicycle Store
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Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING CHARGES (Continental U.S.)

Three shipping options are offered for merchandise delivery:

Standard: $5.00 (5 to 8 business days)
Premium: $10.00 (3 to 5 business days)
Express: $20.00 (2 to 3 business days)

Please note that some items may be subject to additional shipping charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

IN-STORE PICKUP

Most orders will be ready after 4:00 pm the same day if received by 11:00 am (Monday through Friday). Orders placed after 11:00 am or on the weekend can be ready the same day if you would kindly alert us by phone that you placed an order. Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days or a 10% restocking fee will be charged.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

All returns ordered from our Special Order catalog are subject to a 20% restocking fee on unopenened, unused items only.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

DELIVERY BY AMERICAN CYCLE AND FITNESS

Large items like treadmills and other fitness equipment are deliverable only in the Detroit Metropolitan area. Call the store to see if you live within the serviceable area. Delivery charge based on product purchased and proximity to store.

 
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American Cycling & Fitness OKEMOS
2243 W. Grand River
Okemos, MI 48864
517-993-6830

WALLED LAKE
39900 W. Fourteen Mile
Walled Lake, MI 48390
248-960-1371
ROYAL OAK
29428 Woodward Avenue
Royal Oak, MI 48073
248-542-7182

GROSSE POINTE 
20343 Mack Ave
Grosse Pointe Woods, MI 48236
313-886-1968
MACOMB TWP.
18517 Hall Rd
Macomb Township, MI 48044
586-416-1000

PONTIAC 
203 N. Perry Street
Pontiac, MI 48342
248-333-7843





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